EACPlay Privacy Policy — Your information is completely safe with us

EACPlay is an internationally recognized online gaming platform serving players from Bangladesh and around the world. Your privacy is our highest priority. We believe every user's personal information is their own asset, and protecting that information is our fundamental responsibility.

This Privacy Policy ("Policy") applies to EACPlay and its affiliated entities ("we", "our"). The information described in this Policy applies to the EACPlay website, mobile application, and all related services.

We continually improve our security measures to ensure your privacy. By registering or using EACPlay, you agree to this privacy policy.

EACPlay collects different types of information for different purposes. Details are provided in categories below.

EACPlay uses collected information for specific purposes only. We never use it for any other purpose without your consent.

• Account management: Your identity information is used to ensure registration, login, and account security.
• Financial transactions: Payment information is used to process deposits and withdrawals.
• Customer Service: To respond to your complaints or questions and provide support.
• Fraud Prevention: Detected unusual activity to keep your account secure.
• Responsible Gaming: Monitor gaming behavior to provide support when needed.
• Personalized Experience: To suggest games and offers based on your preferences.
• Legal compliance: To comply with licensing authorities and government regulations.
• Service Enhancement: Analyzing usage patterns to enhance platform quality and performance.

EACPlay strictly protects the confidentiality of your information. Your data is not shared with any third party except in limited circumstances outlined below.

• Payment Processor: We share only the minimum required information with payment gateway partners to process transactions. These partners are bound by strict confidentiality agreements.
• Identity Verification Service: Information may be shared with licensed verification institutions to complete the KYC process.
• Legal authorities: Information may be provided in cases where required by court order or government law enforcement.
• Gaming Authority: Information may be shared with licensing and regulatory authorities for audits or investigations.
• Corporate changes: In the event of EACPlay's merger or acquisition, information may be transferred to the new owner, but you will be notified in advance.

EACPlay follows industry-leading standards to protect your information. Our multi-layered security system safeguards your data from all types of threats.

• SSL/TLS encryption: All information exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is protected with AES-256 encryption technology.
• Firewall Protection: Advanced firewall system protects servers from unauthorized access.
• Two-Factor Authentication (2FA): Use two-factor verification on login for additional security.
• Security Audit: Third-party security specialists regularly audit our systems.
• Limited Access: Only authorized staff can access your information.
• 24/7 Monitoring: Our security team monitors systems 24/7.

EACPlay's website and app use cookies and similar technologies. Cookies are small files stored on your device that help improve your user experience.

You can control cookies through your browser settings at any time. Remember, disabling essential cookies may prevent certain platform features from working properly.

EACPlay gives users maximum control over their own information. Your rights are detailed below.

EACPlay retains your information only for as long as necessary. Below are the retention periods for different types of data.

• Account information: As long as the account is active and for a minimum of 5 years after closure (as required by law).
• Financial transaction records: Minimum 7 years, in compliance with tax and regulatory requirements.
• KYC verification documents: Up to 5 years after account closure.
• Gaming History: For responsible gaming monitoring, as long as the account is active.
• Cookies & browsing data: Up to 2 years from collection.
• Support Contact: Up to 2 years after issue resolution.

EACPlay is for individuals 18 years of age or older only. We do not knowingly collect information from minors or allow them to use the platform.

• Age verification is mandatory during registration.
• Suspected minor accounts are immediately closed upon detection.
• If any minor's information is collected, it will be deleted immediately.
• Parents can request to close their child's account.

The EACPlay platform may occasionally connect with third-party service providers, such as payment gateways or identity verification institutions.

• Third parties have their own privacy policies, and EACPlay is not responsible for their operations.
• We recommend reading the privacy policies of third parties before using their services.
• EACPlay shares information with third parties only under contractual data sharing agreements.
• All third-party partners must comply with EACPlay's data protection standards.

EACPlay may update this privacy policy from time to time. We will inform users before making any significant changes.

• For major updates, we'll notify you via email or in-app notifications.
• The date of policy changes will be listed at the top of the page as "Last Updated".
• By continuing to use EACPlay after any changes, you are deemed to accept the updated terms and policies.
• If you do not agree to the new policy, you can request account closure.

If you have any questions, requests, or complaints about privacy, please do not hesitate to contact us.